FAQs

Pricing and Hardware

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What is covered in the setup fee?

The setup fee includes the setup of your complete Bevero system as well as personalized onboarding sessions with your Account Manager based on your pricing tier. If you are interested in having Bevero assist with data migration, we are happy to help import customer records, order history, and products for a one-time fee starting at $500**.

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Is hardware included?

No, hardware is not included in our fees; however, we work with an excellent supplier and will provide recommendations based on your business needs. You can view our hardware recommendations here.

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Can I use my existing hardware?

In some cases, yes. Our POS is mobile-based and runs on iOS tablets only. *Windows machines will not work with our POS app. You likely can re-use cash drawers, scanners, and printers as long as the printer model is Epson.

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Do you charge for data export?

Should you require the extraction of data, Bevero charges a fee. For a full export including order history, customer contact records (including members), and credit card tokens, there is a one-time charge of $750 that must be collected prior to export. For credit card tokens only, the fee is $500. Please allow 7-14 business days for the extraction of your data. Credit card tokens must be sent directly to a PCI Certified receiver.

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Do you have a contract or annual commitment?

No, you may cancel at any time with 30-day written notice.

Merchant Services

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Who is your Merchant Service Provider?

Bev Pay, powered by FullSteam is our Merchant Service Provider. Please contact us for rates and to sign up.

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Can I use my existing Merchant Service Provider (MSP)?

Bev Pay, powered by FullSteam is the only Merchant Service Provider we work with. Our seamless integration offers a fully integrated payment reporting and reconciliation all in one location. In addition, customer support, for both Bevero software and payments, is taken care of through Bevero – saving you time and effort. For more information about rates, please contact us.

Features and Services

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Do you provide compliance software?

Yes, Bevero is equipped with shipping restrictions and tax settings. We are also integrated with ShipCompliant and offer our integration free of charge for any customer of ShipCompliant.

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Does your software include email marketing?

Bevero’s software sends notification-based emails to members and guests when certain events occur (ex: for wine club members, if a credit card declines, an email is sent to the member). For marketing emails, we’ve partnered with Mailchimp. However, you can always export your customer and member emails if you use another email marketing tool.

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Does Bevero manage my event ticket sales?

Yes, Bevero has built-in event management tools for selling tickets and accepting reservations. From member-exclusive parties to concerts and hosted tours, Bevero’s event management and reservation tools has it all.

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Do you integrate with Quickbooks?

Yes, there is a General Ledger Sales Summary report that exports into an “IIF” file for easy import into QuickBooks.

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Does Bevero offer a time clock for employees?

No, not currently. We recommend you look into your payroll management system for time clock functionality.

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Does Bevero have an integration with my shipping fulfillment house?

All shipping orders are exportable into a standardized 205 Form which is acceptable at most, if not all, fulfillment houses.

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Does Bevero work with all shipping carriers?

Yes, Bevero can accept rates from any shipping carrier. We currently have an API with UPS which allows for real-time rates however most clients use a combination of UPS, Fedex, and/or GLS.

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Does Bevero have restaurant software?

Yes, the Restaurant module allows certain items to print at a designated kitchen printer. It also includes order modifiers and table # tagging. The restaurant module is ideal for quick-service restaurants. It does not include table assignment/configuration or restaurant reservation management.

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Does Bevero POS allow for tabs

Yes, you can place orders on hold and recall the order later.

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Can your e-commerce integrate with my existing website?

Yes, our e-commerce can integrate with any existing website, regardless of where the site resides. We create a subdomain of your website and design and build a seamless interface. Once the store is complete, we provide you with a custom link to connect your navigation with the new online store.

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What type of network requirements are needed to run the Bevero POS?

The Bevero system is cloud based, our only requirement is a reliable internet connection (both ISP and local environment). The faster download/upload the better.

Some considerations for the tasting room environment:

• POS should have a dedicated network to help avoid degraded connectivity.
• Guest access should be restricted, at a minimal throttled back or on a separate WiFi network.
• Avoid streaming media, excessive device connectivity, etc if you don’t have high ISP bandwidth available.
• Access point(s) should be in good locations to ensure a strong (100%) signal to the device.
• At every screen touch there is a connection made to the cloud. That said, a typical transaction should take 20-30 seconds, login-to-checkout, on a fair network connection.

**Additional charges may apply for data migration. Please contact your Account Manager for further details.